Shipping and Refund

Shipping

After your order has been successfully placed, please allow 1 business days for us to process your order before it ships. We will notify you via email as soon as your order is on its way to you!

You will get tracking number and tracking link and you can monitor your orders. We will also take care of your order shipping process. If you don’t get your items because any of shipping service or maybe blocked by Customs, please don’t hestitate contact our support. We will resent you a new item for free or process a refund.

As the customer, you are responsible for ensuring your shipping address/recipient name/phone number are correct. If the items not delivered because of these issues or courier can’t find the recipient, customer cannot request resent or refund.

Refunds and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are unhappy, you can initiate a request of refund by simply click on ‘Contact Support’ and our support will be ready to assist. (Please note if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.)

You can return your order for a full refund (returns must be in the state you received them, and in the original packaging) or receive another accessory of your choice that will be shipped to you free of charge(exchange). Please note while chosing full refund you will be responsible for paying for your own shipping costs for returning your item.

The following items are exempt from our returen policy :

  • Earrings, which are due to hygienic reasons.
  • Customized items.
  • Free items(some has shipping fee), which are promotional purpose.

We also cannot refund, reimburse, cover, or be responsible for any fees not paid to RosaLight. This includes :

  • Taxes
  • VAT
  • any fee charged by credit card or banks
  • any return shipping costs you may incur in the refund process

Easy Return and Exchange Process:

Email customer care at [email protected]. Include in your initial request how you wish to proceed (return or exchange) and we will walk you through the process of which shipping carrier to ship your items back with, and how long the process should take (the processing times for refunds and exchanges vary). While refund process, ship your return, and email our customer care team the tracking number associated with your return. We are not responsible for returns that are not received. Make sure all of the accessories are packaged in their boxes and with their Cards of Authenticity (if these are not included with your return/exchange, no refund or exchange will be processed).
When we receive your return, it will be processed in 3-7 business days. Once it is processed, your full refund will be given. Please note that refunds can take up to 7 business days to be returned to your account. If you’re requesting an exchange, the accessory(ies) you requested in your exchange form will be shipped immediately once your request is accepted, granted that they’re in stock.

If you have any questions regarding our Shipping and Returns Policy, please contact us at [email protected].

Please be advised that if you do ship your return back without communicating with one of our customer service representatives, we will not be able to process a refund nor an exchange. As the customer, you are responsible for ensuring your return is delivered to our warehouse in the condition it was received in. All return shipping labels include a tracking number which will notify you (and us!) when your return is received. If we do not receive your return, no refund or exchange will be granted.