Refund & Return Policy

Returns
Our policy lasts 90 days. If 90 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be sent back in the original packaging and including all accessories.

Please note that as also outlined in our Shipping policy any Customs Fees, Taxes, or additional government fees are the responsibility of the customer and not RosaLight’s. 

If you decline to pay these duties and taxes due to the carrier upon delivery of your order, the package may be considered abandoned, destroyed, or returned to our distribution center (at an extremely high cost charged to us). Under these circumstances, we, unfortunately, cannot consider requests for refunds or replacement shipments.

The same as above applies If you decline to receive the parcel from the carrier for any other reasons.

No refunds will be issued nor products resent due to wrong address details being provided or delays in picking up the parcel from your local post office.

If you took advantage of a quantity discount when ordering and would like to return part of your order, please be aware that the amount to be refunded will be reduced in accordance with the remaining units you will keep from your original order (to avoid an abuse of the quantity discount).

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer or courier.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@rosalight.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@rosalight.com within 7 days of receipt of the product. For cases in which the defect is with an accessory part we will exchange only that part.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to the address confirmed to you by email. No refunds will be issued if you used any other address details than the ones we confirmed to you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (also on items with free shipping, as we paid the shipping costs from our margin).

If you ordered a product, later take advantage of a sale offer, a discount or a gift card compensation for the same product and thereafter decide to return the original product you will only be credited back the amount you paid for the lower priced order (provided the other conditions mentioned in this policy are met)

We recommend you to use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and can not be held responsible if the item shipped back is lost or damaged during transit.

Warranties are non-refundable.

Damaged Packaging during Transit does not constitute a reason for a Refund/Exchange. Of course this refers only to the external packaging and not the product itself.

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